Delivery and Returns

Ghrir Group is committed to providing the best shopping experience and ensuring complete customer and partner satisfaction by offering distinguished logistics services and technical support in accordance with international standards and local legislation. 1. SUCCESSFUL SHIPPING AND DELIVERY PROCEDURES We always work to ensure a successful sale and shipping process and avoid delivery errors or data conflicts. Electronic products and orders are carefully prepared and inspected before being handed over to authorized shipping companies to ensure they are free from any visible defects. We always recommend that our valued customers return products via registered and reliable delivery services and retain proof of shipping to fully protect their rights in the event of any future damage. 2. EXCHANGE AND RETURN TERMS AND IYZICO GATEWAY The integration of the iyzico payment gateway enables accelerated and secure refund processing. The applicable conditions for benefiting from returns include: submitting a return request within 14 days of receipt, having the original invoice, and returning the product with all its accessories and promotional gifts inside the original intact and untorn packaging, with no signs indicating misuse of the product, attempted disassembly, or alteration of its serial numbers. 3. DISCLAIMER REGARDING CONTESTS AND PRIZES WITHIN THE APPLICATION DIRECTED TO APPLE INC. We clarify to our valued website and application users that all contests or draws whose results may be announced or organized within our electronic platforms and applications are promotional and marketing activities exclusive to our company and are fully managed by the administration of Ghrir Group. We explicitly and independently confirm that Apple Inc. is not a partner, sponsor, and has no relationship whatsoever with these contests or offered prizes. We also confirm that these activities are fully subject to applicable local laws and do not involve any form of gambling, financial trading, or illegal betting. 4. TECHNICAL SUPPORT AND COMMUNICATION For more information on how to return online purchases or track your shipments, please contact our authorized customer support team directly through the channels available on the 'Contact Us' page on the official website.