Privacy Policy

18. Introduction Ghrir Trading Group LLC respects the privacy of the users of the Ghrir Trading Group application. It is committed to taking appropriate measures to protect the information collected through the application, and to using that information only for the purposes described in this Privacy Policy. By using the application and creating an account, the user acknowledges having read this Privacy Policy and understood how their information is collected, used and protected. ⸻ 19. Information That May Be Collected The application may collect the information needed to provide its services, including the following. Account information Name. Phone number. Email address. Authentication data. Information the user adds to their account. Order information Products and services purchased. Order details. Transaction amounts. Order status. Delivery and pickup information. Balance and transaction information The application may keep records of the user’s balance and the transactions made through it, including balance top-ups, use and refunds. These records are kept only as far as needed to provide the service and manage the account. Technical information The application may collect technical information related to its use, such as: Device type. Operating system. Application version. Technical connection information. Usage and performance data. Crash and error logs. This data is collected only as far as needed to operate, improve and protect the application. ⸻ 20. How Information Is Used The company may use the collected information to: Create and manage the user’s account. Process orders and purchases. Process payments. Manage the user’s balance. Provide products and services. Communicate with the user about their orders. Provide technical support and customer service. Improve the application’s performance and develop its services. Detect and prevent fraud and misuse. Protect the security of the application and its users. Comply with legal and regulatory requirements. Handle complaints and resolve disputes. ⸻ 21. Sharing of Information The company does not sell users’ personal information. Some information may be shared with other parties when this is necessary to provide the service, and only as far as needed to deliver the service or meet legal requirements. Such parties include delivery providers, technical service providers, payment service providers and competent authorities. Information may also be disclosed to competent government or judicial authorities when required by law. ⸻ 22. Protection of Information The company takes appropriate technical and organizational measures to help protect users’ information against unauthorized access, loss, alteration or unlawful disclosure. However, no online service can be guaranteed to be fully protected against all security risks. The user, for their part, must keep their account details confidential and must not share them with others. ⸻ 23. Retention of Information The company keeps personal information for as long as needed to fulfil the purposes for which it was collected. These purposes include providing services, managing accounts and transactions, and meeting legal, accounting and regulatory requirements. When the information is no longer needed, it is deleted, anonymized or retained as permitted or required by applicable law. ⸻ 24. User Rights Regarding Their Data Subject to applicable law, the user may have the right to: Know what information the company holds about them. Request correction of inaccurate information. Request an update of their data. Request deletion of their data where permitted by law. Object to certain uses of their data where permitted by law. Request an explanation of how their information is used. Privacy requests can be submitted via: Email: [email protected] Phone: +963 944 449 848 ⸻ 25. Cookies and Similar Technologies The application and related services may use cookie-like technologies or analytics and tracking tools for technical, operational and analytical purposes, such as improving the application’s performance and understanding how the services are used. These technologies are used to the extent they are actually available and in use in the application and related services. ⸻ 26. Privacy of Children and Minors Use of the application and account creation are subject to the legal eligibility requirements of the country in which the application is used. If the user is a minor under the law of their country, the application must be used with the consent and supervision of a parent or legal guardian, where required by law. ⸻ 27. WhatsApp Messages The company uses the WhatsApp Business Platform, provided by Meta, to communicate with users, answer their inquiries and send notifications about their orders. When users contact us via WhatsApp, their phone number, name and message content are processed only as far as needed to reply and provide the service. Some inquiries may be answered by an automated assistant, and the user can be transferred to a customer service agent. We send promotional messages or offers via WhatsApp only to users who have agreed to receive them. Users can stop receiving promotional messages at any time by sending the word “STOP” or «إيقاف». Messages sent via WhatsApp are also subject to WhatsApp’s Terms of Service and Privacy Policy. ⸻ 28. Updates to This Privacy Policy This Privacy Policy may be updated from time to time as the application develops, as services change, or as legal and regulatory requirements change. The updated version will be published in the application, together with the date of the last update. To the extent permitted by law, the user’s continued use of the application after an update is published constitutes acceptance of the updated Privacy Policy. ⸻ 29. Contact Us For any inquiry, complaint or request regarding the Terms and Conditions or this Privacy Policy, please contact: Ghrir Trading Group LLC Commercial Registration No.: 24577 Phone: +963 944 449 848 Email: [email protected] Company addresses Aleppo – Azaz – Ghrir Street Aleppo – Al-Jamiliyah – Al-Buhturi Street Damascus – Al-Shaalan – Al-Subki Park Street Operating company in Türkiye GHRIR GROUP İLETİŞİM TİCARET İTHALAT İHRACAT LİMİTED ŞİRKETİ Address: Ebulüle Mah. Şehit Binbaşı Bülent Albayrak Bul. Atik Apartmanı 2 No: 13E Merkez / Kilis, Türkiye Phone: +90 553 802 22 22 Email: [email protected]