Distance Sales Agreement

1. PARTIES TO THE CONTRACT 1.1. SELLER: Trade Name: Ghrir Group (Ghrir Group) Official Website: www.ghrirgroup.com Scope of Business: Mobile phones, laptops, electronic products, and accessories Authorized Email: [email protected] Legal and Judicial Jurisdiction: Republic of Turkey (courts and enforcement offices as determined by law) 2.1. BUYER: The customer or user who registers on the website and orders the product or service, and is considered a second party upon completing the purchase. Referred to as the 'User' or 'Customer', the buyer acknowledges being over 18 years of age and possessing full legal capacity to enter into and comply with contracts. 2. SUBJECT AND SCOPE OF THE CONTRACT This contract precisely defines the rights and obligations of the parties in accordance with the provisions of Turkish Law No. 6502 on Consumer Protection and the Distance Contracts Regulation, concerning the sale and delivery of electronic products or services offered on the Seller's website, which the Buyer has ordered and paid for in full through the authorized iyzico payment gateway on the website. 3. PRODUCT CHARACTERISTICS AND PRICE UPDATES The basic specifications and all-inclusive prices including all taxes and shipping fees (if any) for products and services are displayed on the store pages and in the checkout summary before order completion. The company always reserves the full right to make changes and updates to the prices, products, and services displayed without prior notice, and updated prices become effective immediately upon publication on the website. 4. DELIVERY AND SHIPPING TERMS • The Seller undertakes to deliver the agreed-upon product or service to the customer complete with all accessories and gifts (if any) within the legally specified period (not exceeding 30 days from the date of order confirmation under Turkish local legislation for distance contracts). • Physical products are delivered via authorized shipping companies to the address specified by the Buyer, while services or digital products and software accessories are delivered via email or the user's direct account on the website. • The Seller is not ultimately responsible for the inability to deliver the product due to incorrect or outdated information provided by the Buyer in the registration form and website membership. 5. RIGHT OF WITHDRAWAL AND LEGAL RETURN In accordance with payment gateway compliance regulations and the Distance Contracts Regulation, the Buyer has the right to return or exchange purchases within a maximum period of 14 days from the date of purchase or receipt of the physical product, provided the following conditions are met and the original purchase invoice is attached: • Upon return, all accessories and gifts received with the product must be returned in their original packaging and box without any damage or visual alteration. • Products that have been opened and have a clear manufacturing defect are replaced immediately with the same item or processed according to the applicable agent warranty. • The serial numbers of the returned product are reviewed and matched with the original box and company records to verify conformity before activating the financial return order. 6. EXCEPTIONS NOT COVERED BY THE STORE RETURN POLICY The Buyer is not entitled to benefit from the right of withdrawal or request return and exchange in the following cases: • Malfunctions and damages resulting from misuse, breakage, or exposure to liquids, excessive moisture, and heat. • Non-matching serial numbers of the product with the box or original records held by the store. • Exceeding the legally specified return period (14 days from the date of receipt). • Digital products and services that are consumed or activated immediately, or products that deteriorate rapidly or are likely to expire technically and temporally. • If products arrive at our warehouses in a used, worn, or damaged condition due to the customer, they will be sent back to the customer and no amounts will be refunded. 7. DIGITAL REFUND MECHANISM • The customer has the full right to choose between refunding the value of their purchases or exchanging them for another available product based on their personal preference and choice. • For refunds of amounts paid via credit cards through the iyzico electronic payment gateway, the full amount will be refunded to the customer's bank account/card used for payment within a maximum of 14 days from the date of formal acceptance of the return request and receipt of the goods. • The customer acknowledges that banks and banking institutions may take additional time to credit the funds to their account, and that Ghrir Group is not responsible for any delay resulting from the banks' internal procedures or any banking fees imposed on the customer during the refund process. 8. FORCE MAJEURE The parties are not responsible for failure to fulfill their obligations if such failure results from causes beyond their will and control classified as 'Compelling Reasons' (such as natural disasters, fires, explosions, wars, civil unrest, epidemics, global infrastructure and internet outages, and power outages). During this period, the rights and obligations of the parties arising from this contract are suspended without any compensation or penalties. 9. DISPUTE RESOLUTION AND JUDICIAL EVIDENCE AGREEMENT • In the event of any dispute relating to the interpretation or implementation of this contract, the customer and seller agree that the parties' books, electronic records, digital documents, and computer and fax records constitute conclusive and valid evidence in accordance with the Code of Civil Procedure No. 6100 in Turkey. • Exclusive judicial jurisdiction for dispute resolution is granted to the competent courts and enforcement offices in Turkey (in accordance with the annual legal limits determined by the Turkish Ministry of Trade for Consumer Arbitration Committees and Consumer Courts).